Privacy Policy
This Privacy Policy helps you understand how Buckhorn Wash Storage, our affiliates, and subsidiaries collect, store, use, and share your Personal Information when you visit our website, use our mobile application, rent a storage unit, or otherwise engage with us online or offline (collectively our "Services").
1. What Information We Collect
We collect information that identifies, describes, or is reasonably capable of being associated with you ("Personal Information"). We collect Personal Information directly from you when you use our Services.
- Customer information. We collect your name, phone number, driver’s license or ID number, military identification number, email address, phone number, mailing address, unit number, and property information when you register for or use our Services.
- Account Credentials. If you register for an account online or through our mobile app, we collect your username, password, and passwords hints.
- Demographic Data. Sometimes, we may collect your birth date, age, gender, or military status.
- Payment Data. To process billing, we track amounts due, your bank or payment card information, past due amounts, and other relevant transaction data.
- Communication Data. When we communicate with you we may collect text messages, email, phone calls, or audio messages, which may identify you. We may retain these communications for quality assurance and training purposes.
- Device and Location Information. If you visit our website or use our mobile application, we collect information about your device including a device ID, IP address, geolocation, operating systems, or similar device features. We may also collect location information while you are at our properties. For example, we may use video surveillance, gate access codes, elevator access codes, or visitor records.
- Internet and Network Activity. As described in more detail in the next section on Cookies, if you visit our website or use the mobile application, we may collect information about your browsing and search history, interaction with the features of our Services, and responses to advertisements.
- Customizations and Preferences. We may collect information about the types of Services you use, home city, communications preferences, and other inferences drawn from your activity to improve and customize our Services.
2. How We Use Your Information
We use the Personal Information we collect for the following business and commercial purposes.
- Operate our Business and Provide You Services. The main reason we use your Personal Information is to provide you with the Services you request, manage our facilities, maintain your account, process billing and payment, and otherwise run day-to-day operations.
- Communicating with You. We use your Personal Information to communicate with you about our services, your account, and if you contact us with a question or concern. We also use your information to deliver news, updates, and other types of communications, according to your subscriptions, alerts, and other preferences.
- Evaluate and Improve our Services. We may analyze the Personal Information we collect for quality assurance, training, and to understand how we can meet and exceed your expectations.
- Marketing and Advertising. We use the Personal Information we collect for marketing or advertising purposes. For example, we might send you promotional messages about products, services, programs, or events that may be of interest to you. We may also use the insights we gain about how you use our Services to improve the effectiveness of our marketing campaigns and ability to attract new customers.
3. Ads and Cookie Policy
Our website uses cookies, web beacons, Mobile Software Development Kits, and similar tracking technologies ("Cookies") to provide, customize, evaluate, improve, and secure our Services. A Cookie is a small piece of text that is placed on your website browser when you visit a website. These include our own first-party Cookies as well as third-party Cookies of our service providers and marketing partners. Some Cookies are only stored temporarily and destroyed each time you close your web browser. Our website also uses persistent Cookies, which do not delete when you close your browser and may collect and store data for a set period of time after you’ve left our website. You can find out more about Cookies in general and how they work at Cookiepedia.
3.1 How We Use Cookies
We use Cookies for the following purposes:
- Website Operation. Cookies help us run our website securely and enable basic functions like page navigation.
- Performance and Analytics. Cookies help us analyze how you interact with our website. This enables us to monitor and improve our website performance, services, and your experience.
- Advertisements. Cookies allow us to deliver advertisements that are meaningful to you. Our third party advertising partners may use the Cookies to build a profile of your interests, deliver relevant advertising on other sites, and measure the efficiency of the advertisements.
3.2 How to Manage Cookies
If you wish to prevent Cookies from tracking your activity on our website or visits across multiple websites, you can set your browser to block certain Cookies or notify you when a Cookie is set. If you block Cookies, certain features on our website may not work. For more information on how you can customize your browser’s Cookie setting please visit the link to your web browser below:
Additionally, you may have the following options to opt-out of interest based advertising. We are not responsible for the completeness, effectiveness, or accuracy of any third party opt-out options or programs.
You may opt-out of interest-based advertising in general by visiting the Digital Advertising Alliance’s or Network Advertising Initiative’s websites. You can also manage ad personalization by Google Ads through Google.
4. Who We Disclose Your Information To
We may share your Personal Information with third parties under the following circumstances or as otherwise described in this Privacy Policy:
- With Service Providers, Contractors, and Agents: We may share your Personal Information with third parties who perform services on our behalf, such as identity verification, payment processing, data analysis, email and hosting services, or customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.
- With Business Partners: We have agreements with other websites and platforms to distribute our services and drive traffic to our website.
- With Third Parties for Marketing and Advertising: We may share information we collect with third parties to design our marketing campaigns, render meaningful advertisements, and connect with you through social media networking.
- With Your Permission: With your consent or at your request, we may share information to third parties outside the scope of this Privacy Policy. For example, if you choose to purchase insurance through the Insurance program, we may provide some of your account information to facilitate your insurance coverage.
5. Information Regarding Children
Our website and Services are intended for users who are 18 years or older and we do not knowingly collect information from children under 18 years old. If we become aware that we have collected information from a child under 18 years old, we will delete such information from our records. If you are a parent or legal guardian and believe your child has given us information and you did not provide consent, please contact us at 435.687.7867.
6. Your Rights
6.1 Review or Correct Your Information
If you are a current or former customer, you can access, update, or correct your Personal Information at any time by logging into your account, visiting your property management office, or contacting us.
6.2 Unsubscribe or Opt-Out of Certain Communications
We may contact you via email, phone, or text message with important information about your account and promotional opportunities. You may unsubscribe or opt-out of receiving these communications by following the instructions provided. Ways to unsubscribe to certain communications include clicking on the unsubscribe link in any email or responding STOP to any text messages. You may also contact us to update your communication preferences. Please note that we may still need to contact you with important information about your account or payments due, and you cannot opt-out of these account administration communications.
6. Legal Disclaimer
Nothing in this Privacy Policy restricts Buckhorn Wash Storage’s ability to:
- Comply with federal, state, or local laws;
- Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
- Cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third party reasonably and in good faith believes may violate federal, state, or local law;
- Exercise or defend legal claims;
- Detect security incidents and protect against fraudulent or illegal activity and prosecute those responsible for such activity; or
- Transfer Personal Information as part of a merger or acquisition, dissolution of Buckhorn Wash Storage, or in the event of bankruptcy or any other transaction in which a third party assumes control of all or part of Buckhorn Wash Storage.
7. External Links
When you use this website, you may find links to other websites that we don’t own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of your Personal Information. You should review their terms and conditions and privacy policies before proceeding to that site.
8. Updates to this Privacy Policy
This Privacy Policy is reviewed and updated regularly. If we change this Policy, we will post the updated Privacy Policy here, and those changes will go into effect on the “last updated” date shown above. We will take your continued use of our Services to mean you accept the terms of the updated Policy. We will not retroactively use or share your Personal Information for materially different purposes without first taking reasonable steps to provide you notice.
9. Questions and Contact Us
If you have a questions about this Policy or our privacy practices, you may contact us or call us at 435.687.7867.